Track, organize and
prioritize customer issues
A ticketing system to help customer support staff stay organized and efficient
Tracking
Consolidate support requests into one place with Kanban, a Japanese scheduling system. View what every agent is working on and redistribute the workload.
Automate & route tickets
Assign tickets automatically to reduce the back-and-forth between different agents and customer wait time.
Built-in email functionality
Preset responses to common issues that customer support staff can reuse.